Bilingual Client Services Representative

il y a 7 jours


Tunis, Tunis, Tunisie Cross Border Talents Temps plein
Job Description

You will serve as the primary point of contact for our policyholders, providing exceptional support and guidance across various communication channels. Your responsibilities will include:

  • Assisting policyholders with their queries, concerns, and claims in a timely and professional manner.
  • Providing detailed information on policy terms, conditions, and benefits to ensure clear understanding and satisfaction.
  • Managing payment processing and transactions for policyholders, ensuring accuracy and compliance.
  • Maintaining accurate records and documentation related to policyholder interactions, claims, and payments.
Required Skills and Qualifications

To excel in this role, you will require:

  • Excellent communication and interpersonal skills, with fluency in both French and English (C1/C2 level).
  • Proven experience in customer-facing roles, preferably in the insurance industry or a similar field.
  • Strong analytical and problem-solving skills, with attention to detail and organizational abilities.
  • Familiarity with Microsoft Office applications (Word, Excel) and ability to learn new software quickly.
  • A minimum education level of Bac+2, with a focus on customer service, sales, or a related field.
Benefits

This role offers a competitive salary of approximately $40,000 per year, based on local market rates. In addition to your compensation, you can expect:

  • A comprehensive benefits package, including health insurance, retirement planning, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment that values teamwork, diversity, and inclusion.
  • A stable and secure schedule, with 40 hours of work per week, Monday to Sunday, with two days off during the week.


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