Bilingual Client Services Representative
il y a 7 jours
You will serve as the primary point of contact for our policyholders, providing exceptional support and guidance across various communication channels. Your responsibilities will include:
- Assisting policyholders with their queries, concerns, and claims in a timely and professional manner.
- Providing detailed information on policy terms, conditions, and benefits to ensure clear understanding and satisfaction.
- Managing payment processing and transactions for policyholders, ensuring accuracy and compliance.
- Maintaining accurate records and documentation related to policyholder interactions, claims, and payments.
To excel in this role, you will require:
- Excellent communication and interpersonal skills, with fluency in both French and English (C1/C2 level).
- Proven experience in customer-facing roles, preferably in the insurance industry or a similar field.
- Strong analytical and problem-solving skills, with attention to detail and organizational abilities.
- Familiarity with Microsoft Office applications (Word, Excel) and ability to learn new software quickly.
- A minimum education level of Bac+2, with a focus on customer service, sales, or a related field.
This role offers a competitive salary of approximately $40,000 per year, based on local market rates. In addition to your compensation, you can expect:
- A comprehensive benefits package, including health insurance, retirement planning, and paid time off.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive work environment that values teamwork, diversity, and inclusion.
- A stable and secure schedule, with 40 hours of work per week, Monday to Sunday, with two days off during the week.
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