Global Customer Service Representative

il y a 2 semaines


Tunis, Tunis, Tunisie CBT Temps plein

About CBT

We are a leading provider of customer service solutions, dedicated to delivering exceptional support to our clients. Our mission is to provide efficient and high-quality service within an inclusive, collaborative environment.

Job Overview

As a Global Customer Service Representative, you will be responsible for providing outstanding customer service to our clients in both French and English. You will be expected to demonstrate strong communication skills, a sense of responsibility, and a service-oriented attitude.

Key Responsibilities

  • Provide customer service support in French and English, ensuring effective communication with clients from diverse backgrounds.
  • Assist clients with inquiries and resolve issues related to insurance or services offered.
  • Maintain high service quality and professionalism in all interactions with clients.
  • Collaborate with team members to share knowledge and implement best practices for continuous improvement.
  • Manage client records with accuracy and ensure confidentiality of sensitive information.
  • Monitor service processes and improve efficiency, identifying opportunities for enhancement.
  • Perform administrative tasks such as data entry and generating reports as needed.

Required Skills and Qualifications

  • Educational Background: Minimum Bac+2 or equivalent in a related field.
  • Experience: Expert profile with prior experience in customer service, insurance, or related fields.
  • Technical Skills:
    • Proficiency in Microsoft Office Suite (Word, Excel).
    • Familiarity with customer service software and tools is a plus.
  • Language Skills:
    • Fluent in French and English, with a proficiency level of C1/C2.
  • Personal Attributes:
    • Reliable, involved, and passionate about working in a respectful and supportive environment.
    • Strong interpersonal skills and ability to work effectively in a team-oriented environment.
    • Organized, detail-oriented, and service-minded.
    • Comfortable working with numbers and data-driven tasks.
    • Open-minded and adaptable in a multicultural setting.

Compensation Package

  • Competitive salary: €25,000 - €35,000 per year, based on experience and qualifications.
  • Bonus Potential: Performance-based bonuses.
  • Benefits:
    • Health insurance (after probation period).
    • Meal allowance and transport allowance.
    • Paid leave and holidays.

How to Apply



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