Global Customer Service Representative
il y a 2 semaines
About CBT
We are a leading provider of customer service solutions, dedicated to delivering exceptional support to our clients. Our mission is to provide efficient and high-quality service within an inclusive, collaborative environment.
Job Overview
As a Global Customer Service Representative, you will be responsible for providing outstanding customer service to our clients in both French and English. You will be expected to demonstrate strong communication skills, a sense of responsibility, and a service-oriented attitude.
Key Responsibilities
- Provide customer service support in French and English, ensuring effective communication with clients from diverse backgrounds.
- Assist clients with inquiries and resolve issues related to insurance or services offered.
- Maintain high service quality and professionalism in all interactions with clients.
- Collaborate with team members to share knowledge and implement best practices for continuous improvement.
- Manage client records with accuracy and ensure confidentiality of sensitive information.
- Monitor service processes and improve efficiency, identifying opportunities for enhancement.
- Perform administrative tasks such as data entry and generating reports as needed.
Required Skills and Qualifications
- Educational Background: Minimum Bac+2 or equivalent in a related field.
- Experience: Expert profile with prior experience in customer service, insurance, or related fields.
- Technical Skills:
- Proficiency in Microsoft Office Suite (Word, Excel).
- Familiarity with customer service software and tools is a plus.
- Language Skills:
- Fluent in French and English, with a proficiency level of C1/C2.
- Personal Attributes:
- Reliable, involved, and passionate about working in a respectful and supportive environment.
- Strong interpersonal skills and ability to work effectively in a team-oriented environment.
- Organized, detail-oriented, and service-minded.
- Comfortable working with numbers and data-driven tasks.
- Open-minded and adaptable in a multicultural setting.
Compensation Package
- Competitive salary: €25,000 - €35,000 per year, based on experience and qualifications.
- Bonus Potential: Performance-based bonuses.
- Benefits:
- Health insurance (after probation period).
- Meal allowance and transport allowance.
- Paid leave and holidays.
How to Apply
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