Customer Service Manager
il y a 7 jours
Company Overview:
Cross Border Talents is a leading organization in the healthcare industry, dedicated to delivering high-quality patient care and exceptional service. Our commitment to excellence and innovation drives us to provide top-tier healthcare solutions.
About the Role:
We are seeking an experienced Customer Service Manager to lead our customer service team in Tunisia. The ideal candidate will have proven team management experience, a customer-centric mindset, and the ability to communicate effectively in both French (fluent) and English (minimum C1 level). This is an exciting opportunity for a results-oriented professional to make a significant impact in the healthcare sector.
Key Responsibilities:
- Manage, mentor, and motivate the customer service team to achieve performance goals.
- Conduct regular team meetings, performance reviews, and training sessions to ensure a high level of service.
- Foster a positive and collaborative work environment that promotes professional growth and team satisfaction.
Leadership & Team Management:
The Customer Service Manager will oversee daily operations to ensure efficient handling of customer inquiries, complaints, and service requests. They will develop and implement strategies to improve customer satisfaction and retention rates. Additionally, they will handle escalated issues and ensure prompt resolution in line with company policies and standards.
Operational Management:
The successful candidate will monitor key performance indicators (KPIs) and prepare detailed reports on team performance. They will optimize workflows and implement process improvements to enhance efficiency and service quality. Collaboration with other departments, such as sales, marketing, and clinical teams, will be essential to align customer service efforts with organizational goals.
Compliance & Standards:
The Customer Service Manager will ensure the team adheres to industry regulations, privacy laws, and company policies. They will stay updated on best practices and trends in customer service within the healthcare industry.
Salary:
The estimated annual salary for this position is approximately €45,000 - €55,000, depending on experience and qualifications. In addition to a competitive salary, Cross Border Talents offers a range of benefits, including meal bonuses, health insurance, and internal mobility opportunities.
Requirements:
- Minimum 3 years of experience in customer service or a related field.
- Proven leadership skills and experience managing a team.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Fluency in French and English (C1 level or higher).
Benefits:
In addition to a competitive salary, Cross Border Talents offers a range of benefits, including:
- Meal bonus: 12.5DT gross per day worked.
- Health insurance at 100% at the employer's expense.
- Internal mobility opportunities.
- Teleworking options after 6 months of seniority.
Why Join Us:
Cross Border Talents is a dynamic and innovative organization that values teamwork, customer satisfaction, and continuous improvement. As a Customer Service Manager, you will have the opportunity to lead a talented team, contribute to the company's growth, and make a difference in the lives of our customers. If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply.
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