Goldstar Inside Sales Representative – UK market

Job Title: Goldstar Inside Sales Representative – UK market (Day Shift)

Location: Tunis
Company: Goldstar
Department: Sales
Reports To: Nathalie Godier

Job Summary: 

We are seeking a highly motivated sales individual, who will work in conjunction with the Inside Sales & field sales team to increase revenue from new and existing accounts, through proactive account management and providing the highest level of service to our customers. The job role also includes supporting customers with account managements tasks related to Pre-Sales.

Key Responsibilities: 

Build & Develop Customer Relationships

• Be the main internal contact for all assigned accounts/contacts/leads, with a primary focus on top accounts, and responsible for relationship development with those accounts/contacts/leads within your assigned region(s).
• Build customer relationships with existing clients by reaching out via phone calls & emails to increase the likelihood of them using Goldstar services again.
• Engage with potential new customers by initiating meaningful conversations to understand their needs and introduce Goldstar's value proposition.
• Identify key decision-makers within target businesses and establish initial contact to generate interest in Goldstar's services.

New Business Development & Customer Acquisition

• Proactively research and identify potential new business opportunities within the assigned region.
• Leverage multiple outreach strategies – including strategic calling, personalized emails, and social media engagement – to connect with new prospects.
• Nurture leads through consistent follow-ups, addressing their needs, and positioning Goldstar as their preferred supplier.
• Collaborate with Marketing to leverage lead-generation campaigns and convert inquiries into sales opportunities.
• Maintain an active pipeline of potential new customers and track interactions in the CRM system.

Responsible for all Pre-Sales activity (Including but not limited to)

• Prepare detailed quotations.
• Prepare visuals, story boards, pre-production samples (including speculative visuals), and provide suggestions when needed.
• Consult with clients regarding their needs and specific briefs.
• Make sure clients receive requested products and services in a timely fashion.
• Identifies opportunities to grow business with new & existing clients.

Provide Proactive Account Management

• Apply follow up strategies on all quotations and enquiries.
• Following up on orders and gaining feedback.
• Introduce Goldstar Marketing / Selling tools to customers to increase the likelihood of them using Goldstar services again.
• Chase Repeat (anniversary) orders and business.
• Gain customer feedback on service and recommend improvements.
• Build and maintain detailed customer profiles in the CRM system.
• Support OM and Care Team to Manage and resolve client service and order issues when needed.

Product and decoration expertise

• Be a product expert in all facets of what Goldstar offers, the features, and benefits.
• Keep up with industry trends and the competitive landscape.

Teamwork, personal and business improvement

• Contribute with ideas and feedback at weekly meetings.
• Take full responsibility for managing time and daily activities.
• Actively participate in all training and development activities.
• Meet and exceed monthly sales targets (Revenue) and goals (KPIs) by performing all the above to the highest standard.
• Request support and guidance when not sure on daily tasks & initiatives.
• Support other Inside & Field sales team members and territories as required.
• Any other duties or activities as directed.

Requirements: 

Previous experience

• 1-2+ years of inside sales/account management.
• Experience communicating with customers via email, chat, and other written communication channels.
• Exceptional time management skills and experience prioritizing high value tasks.
• Demonstrated previous measurable success in a sales role is a distinct benefit.
• Experience working with promotional merchandise distributors is also a plus, but not essential.

Key Skills and Attributes

• Fluent written and spoken English to a high standard is essential.
• Self-motivated, with initiative, and able to work in a self-directed entrepreneurial environment.
• Ambitious and driven, with an ability to work to targets.
• Strong telephone and writing manners: courteous, clear speech, and the ability to build strong customer relationships over the telephone and via email. Proactive in reaching out to new and potential customers.
• Great problem-solving skills and an ability to stay calm and professional under pressure.
• Great listening skills and attention to detail is crucial. Demonstrated ability to match client needs with product features and benefits.
• A sense of urgency and the desire to respond quickly to customer requests, providing first-class service.
• Computer literate, with good keyboard skills; familiar with different on-line database packages and the Microsoft office Suite of products.
• Team Player with great organization skills.

What We Offer:

• The opportunity for you to make a meaningful and serious contribution towards a very successful and rapidly growing business.
• Continuous training and coaching.
• A supportive environment with opportunities to grow and develop your career.
• A modern, fast paced, and exciting company culture.

About Goldstar

Based in Dundalk, Ireland, Goldstar is one of Europe`s fastest growing TRADE ONLY customised promotional product suppliers and offers a unique range of writing instruments, stationery, bags, drinkware and more

From setting new standards in full-colour decoration to offering all-inclusive pricing, services and tools, Goldstar is known for creating an easier way to do business in promo through our Simplicity business model.

We believe in making things simple

All-Inclusive Pricing
We passionately believe in making life as easy as possible for our partners, so we introduced a very simple and transparent all-inclusive pricing policy. All-inclusive pricing means just that – product cost, set-up cost, handling cost, print cost and delivery are all included in one easy price. Nice, eh? We understand that our customers are busy and want to make life as easy as possible for them.

Multiple Branding Options & Quick Std. Production
Our goal here at Goldstar is to give our distributor partners the best-in-class decoration options to promote each customer's brand in as little time as possible. Whether you're looking for the largest engraving size, or a full colour imprint, our multiple imprint options offer more creativity, more flexibility, and more branding potential than anyone else on the market with production starting in only 24/48 hours.

Deep Inventory & Low MOQs
We hold significant stock levels in Europe for many key lines. Whilst others in the industry experience well documented stock issues, we are typically well stocked and offer MOQ's starting at 100 units, meaning fewer headaches for customers

Creative Sales & Marketing Tools
We truly believe that marketing and sales resources like unbranded and customisable catalogues, product flyers, high-resolution images, samples, virtual designs and content resources like our social media library, are key tools for any distributor to have in their toolkit. That's why we've committed to creating FREE in-demand tools for our distributors.

Equal Opportunity Employer
Goldstar is an equal opportunity employer and encourages applications from all qualified individuals. We celebrate diversity and are committed to creating an inclusive environment for all employees.